Frequently asked questions
What animals are your products suitable for?
Our products are designed for small pets such as hamsters, guinea pigs, rabbits, gerbils, chinchillas, and mice. Please refer to individual product pages for sizing and suitability.
Are your products waterproof or easy to clean?
Most of our products are made for indoor use and designed to be easy to clean with a damp cloth. Check individual listings for material details.
Where are LillipHut products designed?
Our products are designed in Tokyo, Japan, inspired by minimalist, space-saving principles for compact homes.
What makes your designs different from standard pet cages?
We focus on blending functionality with aesthetics, creating pet accessories that are cosy, safe, and beautifully designed to complement modern living spaces.
Do you ship internationally?
Yes! It's free for anyone in the UK, and we ship internationally from £4.99. Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
When will I get my order?
UK orders are typically delivered within 1-3 working days. You’ll receive tracking info as soon as your order is dispatched.
Do you offer bulk or wholesale pricing?
Yes! We’re open to wholesale or any type of partnerships. Please get in touch with our team to learn more.